Refund policy
Right of withdrawal and 30-day satisfaction guarantee
Last updated: 6 September 2026
Shopping with Nordic Smart should be safe and clear. We therefore distinguish between the statutory right of withdrawal and our voluntary 30-day satisfaction guarantee for Hydro Shield.
1. Statutory right of withdrawal – 14 days
As a consumer, you may withdraw from the purchase within 14 days after you, or a person appointed by you, receives the product. You do not need to give a reason.
Send a clear notice to post@nordicsmart.eu before the deadline. The product must then be returned without undue delay and no later than 14 days afterwards. The customer pays return shipping.
You may inspect the product as you would in a physical store. If it has been handled beyond what is necessary to establish its nature, characteristics and function, a documented reduction in value may be deducted.
For a valid withdrawal, we refund the purchase price and any standard delivery charge. Additional costs for a more expensive delivery method are not refunded. Refunds are made no later than 14 days after your notice, but may be withheld until we receive the product or you provide evidence that it has been sent.
2. Voluntary 30-day satisfaction guarantee for Hydro Shield
In addition to the statutory withdrawal right, you may install and test Hydro Shield responsibly. Contact us within 30 days of delivery if you are not satisfied.
- The customer pays return shipping.
- The product must be returned complete with all parts.
- Normal signs of responsible installation and testing are accepted.
- Damage caused by incorrect installation, accidents, misuse or abnormal loads is not covered. A documented reduction in value may be deducted.
- The guarantee covers the product purchase price. Paid shipping or express surcharges are not refunded under the voluntary guarantee.
The guarantee is additional to and does not limit statutory withdrawal, conformity, complaint or other mandatory consumer rights.
3. Defects and transport damage
Contact us as soon as possible if the product is defective or does not match the order. Please include photographs and the order number where possible. A request to report transport damage promptly does not limit your statutory rights.
4. Return address
SERVICELEVERANDØREN AS / Nordic Smart
Åsa-Tors vei 18A
1746 Skjeberg
Norway
Returns must be agreed in advance so they can be identified and processed correctly. Do not send cash-on-delivery parcels.
Email: post@nordicsmart.eu
Company registration number: 936 026 087 MVA
