Shipping policy

Shipping and delivery

Last updated: 6 September 2026

Delivery outside Norway

In our international markets, prices are shown excluding Norwegian VAT and shipping is included in the displayed price. Local import VAT and the carrier's customs-clearance fee are paid by the recipient. Customs duty is added only where it applies to the product and destination country.

Delivery time varies by country, carrier and customs processing. Tracking information is sent when the shipment is registered with the carrier. Customs processing may add extra delivery time.

Order details

The customer is responsible for providing the correct name, address, telephone number and email address. Contact us immediately if anything must be corrected. If a parcel is returned because of an incorrect address or failure to collect it, the actual return and reshipping costs may be charged.

Risk and transport damage

Risk normally passes when you, or a person appointed by you, physically receive the product. Photograph visible damage and contact us as soon as possible. Prompt reporting helps us handle the carrier claim but does not limit your statutory rights.

Contact: post@nordicsmart.eu